Refund policy
We want you to love your Favourite Pawson tee. If something isn't right, we're here to help.
Our 30-Day Return Policy
We accept returns within 30 days of the date your order is delivered. To be eligible for a return, items must be:
- Unworn and unwashed
- In original condition with all tags still attached
- Free from odours, pet hair, and staining
Print-on-Demand Items
All Favourite Pawson products are made to order — printed just for you when you place your order. Because of this:
- We do not accept returns or exchanges for incorrect size selections. Please refer to our size guide carefully before ordering.
- We do not accept returns for change of mind once production has begun (typically within 24 hours of your order being placed).
Defective or Damaged Items
If your item arrives defective, damaged, or with a printing error, we will make it right at no cost to you. Please contact us within 30 days of delivery with:
- Your order number
- A clear photo of the defect or damage
We will arrange a free replacement or a full refund — your choice.
How to Start a Return
Email us at hello@favouritepawson.com with your order number and the reason for your return. We will respond within 2 business days with instructions.
Please do not send items back without contacting us first — unauthorised returns cannot be processed.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the credit.
Sale Items
Sale items are eligible for the same return policy as full-price items unless otherwise stated at the time of purchase.
Questions?
Email us at hello@favouritepawson.com and we'll sort it out for you.